Returns
- Return & Exchange Policy
- How to apply for Exchange & Refund?
- When will I receive the refund?
- How to Return Your Glasses?
Prescription
- What is eyeglasses prescription?
- What is ADD?
- Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
- What if my prescription has expired?
- Have Two PDs?
- May I save my prescription so I do not need to input it again for next order?
- Can I use contact lens prescription for ordering glasses?
- Can you help me to confirm that my order is the same as my Rx?
- How to Fill Out Your Prescription
Shipping and tracking
- How do I track my order?
- What can I do if I am required to pay import taxes or customs duties?
- What do I do if my package was damaged?
- How do you handle shipping delays?
- How long will it take for my order to be delivered?
Order
- I just placed several orders. Can I pay only one shipping charge?
- How long will it take to process my glasses? How do you handle processing delays?