EYEWEAR
HELP CENTER
Crafting perfect eyewear for users worldwide
Frequently Asked Questions
Returns
-
Return & Exchange Policy
-
How to apply for Exchange & Refund?
-
When will I receive the refund?
-
How to Return Your Glasses?
Prescription
-
What is eyeglasses prescription?
-
What is ADD?
-
Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
-
What if my prescription has expired?
-
Have Two PDs?
-
May I save my prescription so I do not need to input it again for next order?
-
Can I use contact lens prescription for ordering glasses?
-
Can you help me to confirm that my order is the same as my Rx?
-
How to Fill Out Your Prescription
Shipping and tracking
-
How do I track my order?
-
What can I do if I am required to pay import taxes or customs duties?
-
What do I do if my package was damaged?
-
How do you handle shipping delays?
-
How long will it take for my order to be delivered?
Order
-
I just placed several orders. Can I pay only one shipping charge?
-
How long will it take to process my glasses? How do you handle processing delays?