EYEWEAR
HELP CENTER
Crafting perfect eyewear for users worldwide
Frequently Asked Questions
Returns
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Return & Exchange Policy
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How to apply for Exchange & Refund?
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When will I receive the refund?
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How to Return Your Glasses?
Prescription
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What is eyeglasses prescription?
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What is ADD?
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Can I use a prescription which was issued 3 years ago?
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What if my prescription has expired?
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Having Two PDs
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May I save my prescription so I do not need to enter it again for next order?
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Can I use contact lens prescription for ordering glasses?
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Can you help me confirm whether my order matches my Rx?
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How to Fill Out Your Prescription
Shipping and tracking
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How do I track my order?
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What can I do if I am required to pay import taxes or customs duties?
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What do I do if my package was damaged?
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How do you handle shipping delays?
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How long will it take for my order to be delivered?
Order
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Can I pay only one shipping fee with multiple orders?
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How long will it take to process my glasses? How do you handle processing delays?